Frequently asked questions
How do I cancel my subscription?
To cancel your subscription, simply submit a cancellation request through the form below or email us at support@themindrise.io. Your access will remain active until the end of your current billing period, and no further charges will be made after cancellation. We typically process cancellation requests within 24 hours. If you have any issues, don't hesitate to reach out — we're here to help.
I don't recognize a charge from themindrise.io. What should I do?
The charge may appear on your statement as "THEMINDRISE.IO" . Please log into your account at themindrise.io to check your subscription status. If you still have questions, reach out to us at support@themindrise.io — we can look into it right away. Contacting us first is the fastest way to resolve any billing concern.
What are your support hours?
Our support team is available Monday to Friday, 9:00 AM – 5:00 PM CET. We typically respond within 24 hours during business days. For the fastest resolution of any billing concern, please contact us directly at support@themindrise.io before reaching out to your bank.
Get in touch!
Thank you!
We've received your cancellation request. Our team will review it and confirm once your subscription has been cancelled. Requests are typically processed within 24 hours during business days.
support@themindrise.io
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